Privacy Policy

At The Charisma Coach (“we”, “us”, “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

If you have any questions, please contact us at info@sallyannesmith.com.


Information We Collect

We collect the following personal information when you interact with us:

  • Name

  • Email address

We do not collect payment details, phone numbers, or other business information unless you choose to provide them voluntarily.


How We Use Your Information

We use your information to:

  • Respond to inquiries and provide coaching services

  • Send updates, resources, or marketing communications (if you have opted in)

  • Improve our services and communication with clients

We will never sell your information to third parties.


Legal Basis for Processing

We process your data under the following legal grounds:

  • Consent – when you sign up to receive communications or resources

  • Legitimate interests – to respond to inquiries and improve our services

  • Legal obligations – if required by law or regulation


Sharing Your Information

We may share your information with trusted service providers (such as email or website hosting platforms) solely for the purpose of delivering our services.

We will only disclose your information to legal authorities if required by law.


Data Retention

We keep your personal data only as long as necessary to:

  • Provide our services to you

  • Comply with legal or regulatory obligations

  • Maintain basic business records

When no longer needed, your information will be securely deleted.


Cookies and Tracking

Our website may use cookies or analytics tools to improve functionality and understand how visitors use our site.

You can disable cookies in your browser settings. Please note some features may not function properly without them.


Security Measures

We take appropriate measures to protect your personal data, including secure systems, restricted access, and encrypted communications where possible.

However, no system is completely secure, and we cannot guarantee absolute security of your data.


Your Privacy Rights

Under data protection laws, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)


Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with the latest revision date.


Contact Information

For any concerns about this policy or your data rights, please contact:

Sally Anne Smith
info@sallyannesmith.com

You can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.